If you are not completely satisfied write or phone for authorization to return within 30 days. We will be happy to exchange, issue a credit voucher or refund. Merchandise must be in new/unused condition. Please state a reason for the return i.e.. wrong size, defective because _____, etc. Custom orders and custom printed or embroidered products may not be returned.
Comments and Returns
Questions or comments about an order should be made by email LZ Legends Customer Service, in writing or by phone. All shortage claims and returns should be made within 30 days. Please include a copy of the invoice and a note explaining the reason for return with returned merchandise. Indicate your preference: exchange, credit voucher or refund. Processing and handling charges for reshipment of exchanges will be charged.
RETURNS WILL HAVE A RESTOCKING FEE OF 20%.
Because of fraud by phone solicitation, LZ Legends has a call back policy where we will not call back asking for personal or payment information. We will contact you asking you to contact us with that information. All information should be directed to our address or phone numbers as listed on our web site or printed materials.
Prices on this website immediately supersede all previous pricing. Prices are subject to change without notice. We use our buying power to hold prices down and reduce prices when we can.
PayPal, Visa, MasterCard, Discover, and American Express are accepted on the web site. Payment must accompany all mail in orders. Personal checks or money orders are also accepted for mail in orders. Upon receipt and approval personal and company checks clear the same day for immediate shipment. Be sure to include the expiration date and CVV # on credit card orders. All returned checks are automatically sent by our bank to a check recovery service and a service fee is charged. No payments of any type drawn on a foreign entity are accepted. This includes money orders and checks from CANADA even if in US dollars.
Iowa shipments must include sales tax at the rate in effect for the delivery address. Currently this varies from 6 to 7%.
Your order will be shipped via UPS, FEDEX, or USPS. We must have a street address to ship UPS or FEDEX. All Hawaii and Alaska are shipped via the USPS. Express shipping is available and is billed by package weight plus handling. Most orders are shipped the same day. Sorry no CODs.
Next day, 2nd day, 3 day select, priority mail - Actual shipping and insurance cost plus $3.00.
We do not sell internationally.
Occasionally, demand outpaces our supply and we may back order your items.
When writing for information, please enclose a self-addressed stamped envelope for a reply.
Phone orders only. Be sure to specify the recipient’s name, address and amount.
We are closed the week of the 4th of July and the week between Christmas and New Year’s. Order entry, customer service and shipping are closed during this time. You can still place orders and check order status on our web site www.LZLegends.com.
Use of this web site in any way including but not limited to ordering on this site shall be governed and construed by and enforced in accordance with the laws of the State of Iowa. The parties consent to jurisdiction in Winnebago County, Iowa.